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Refund & Returns Policy

Turn & Burn uses a print-on-demand company, which means that all products are unique and produced only once ordered. Returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind. Only regular priced items may be refunded. Sale items cannot be refunded.

In case of an unsuccessful delivery, you can opt for either a replacement with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5″ for print placement, meaning that minor variations in the placement of the print will not be considered as defects. 

In case of a damaged product or a manufacturing error, we offer a free replacement or a refund if you contact us within 30 days of product delivery. Please get in touch with our team by emailing podcast@turnburn.co and provide a clear photo showing the issue. If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

To be eligible for a replacement, your item must be unused and in the same condition that you received it. Once approved, the refund will be returned directly to the original payment source within 7-10 business days. 

You will be responsible for paying for your own shipping costs for returning your item. You may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at podcast@turnburn.co for questions related to refunds and returns.